Engineering Happiness in Public Support Channels

Happiness Everywhere

Have you ever desperately looked for support and ended up on a company’s Facebook page? Have you ever tweeted at the brand you really love? What about the one that you can’t stand? Have you ever wondered what it’s like to be on the other side?

My name is Oliwia and I’m one of the Happiness Engineers from a team called Chiron. We take care of the WordPress.com forums and reply to users on our social media channels like Facebook, Twitter, or Instagram. I live with several cats and they are all very invested in my work. I don’t always allow them to write my replies but, as you can see in the photo above, Kluska loves to be involved in any way she can.

Let’s get back to Chiron. What’s special about our team is that everything that we do is public. There are no emails or private chat…

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