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8 years at Automattic
If you had told me at my seven year anniversary that my eighth anniversary would fall during a global pandemic, that I’d change roles out of Happiness (technically), and that I’d be directing the Happiness Experience, I wouldn’t have believed a single one of those things, in decreasing order of credulity. But indeed, all those…
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Engineering Happiness in Public Support Channels

Originally posted on Happiness Everywhere: Have you ever desperately looked for support and ended up on a company’s Facebook page? Have you ever tweeted at the brand you really love? What about the one that you can’t stand? Have you ever wondered what it’s like to be on the other side? My name is Oliwia…
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Can you transform customers into happy, loyal, passionate fans?

Originally posted on Happiness Everywhere: Do you have what it takes to join Automattic’s world-class customer support team? We get rave reviews like these: I can see now why everyone raves about your customer service. When fixing my mistake you were fast, courteous, and professional and didn’t make me feel like an idiot, even though…


