Revelry Reverie

Eleanor is learning about halves, as in “eat 10 more bites, then you can be done – no that bite was too little that’s a half.” So yesterday she was standing against the measuring chart and she asked me “am I three and a whole yet?” She also believes your height should be your age.…

“what are you guys doing?” “we’re waiting for fireworks to start.” “oh, um…”

Even the most reactive, labor-intensive ticket represents an opportunity to earn goodwill with your customers. When you nail that experience you can create a ripple effect across revenue, social media, and the broader marketplace. That is customer support. My team lead, Andrew Spittle, wrote a post about the divide between Customer Support and Customer Success. I suggest…