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Customer Success
Even the most reactive, labor-intensive ticket represents an opportunity to earn goodwill with your customers. When you nail that experience you can create a ripple effect across revenue, social media, and the broader marketplace. That is customer support. My team lead, Andrew Spittle, wrote a post about the divide between Customer Support and Customer Success. I suggest…
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Shorts
Check out this photo. I’m folding laundry and checking tags on everything because we are purging clothes for the big move. The little girl shorts are on the left, and the little boy shorts are on the right. Here’s where things get weird. These shorts are two different sizes. The girl shorts are 4T. The…
